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FREQUENTLY ASKED QUESTIONS

How quickly can I get a quote for my project?

We pride ourselves on rapid response times. Once you submit your CAD drawings or existing part numbers, our engineering team will evaluate your request and provide a detailed, no-obligation quote within 24 hours.

Do you offer drop-in replacements for standard CNC components?

Yes. Our premium white-label ball screws and linear guideways are precisely engineered to meet international mounting standards. They are 100% interchangeable with major brands like THK, HIWIN, and NSK, requiring zero modifications to your machine.

What are your typical lead times for machines and spare parts?

For our standard MRO replacement components, we maintain an extensive in-stock inventory ready for dispatch within 48 hours. For customized turnkey thread whirling machines or non-standard complex components, lead times vary based on specifications. We will provide an exact timeline with your quote.

Do you ship internationally and handle customs?

Absolutely. We export our machines and components worldwide (North America, Europe, SE Asia, etc.). We support various incoterms (FOB, CIF, DDP) and work with reliable global freight forwarders to ensure safe, traceable, and timely delivery to your facility.